The NCSI-UK is based on econometric modelling of data obtained from interviews with customers – the actual users of products and services that make up a substantial part of the UK Household Expenditure. Read more...
NCSI-UK measures satisfaction with top companies in 16 industries. Each quarter a different set of industries is updated and published. Read more...
The NCSI-UK provides tools that enable subscribers to conduct rigorous and predictive analysis using NCSI-UK data. Subscribers learn what drives satisfaction as well as how satisfaction improvements drive future financial performance. Read more...
The Satisfied Customer The new book from ACSI founder CLAES FORNELL
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February 28, 2012
Q4 results for Retail: Supermarkets, Department Stores, Electrical Retailers and Petrol Stations now available.
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November 22, 2011
Q3 results for Retail Banks, Mortgage Lenders, Credit Card Providers, and Home and Motor Insurance now available.
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September 07, 2011
Q2 results for Cars, Full Service Restaurants, and Limited Service Restaurants now available.
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June 01, 2011
Q1 2011 results for Airlines, Mobile Network Operators, and Utilities
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NCSI-UK Partners
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