NCSI-UK Scores & Commentary

The NCSI-UK reports scores on a 0-100 scale at the national level. The measured companies, industries, and sectors are broadly representative of the UK economy serving UK households. Smaller companies are grouped together in an “All Others” category for each industry.

For non-subscribers Customer Satisfaction Scores (CSI) for each company measured in the NCSI-UK are available at the end of each quarter. To receive a full set of results at the end of each quarter, please download the brochure and contact the NCSI-UK team for subscription.

NCSI-UK Quarterly Scores
Each quarter, NCSI-UK updates the results for one or more of the industries and companies within a number of sectors.

Scores By Industry
Search for current and historical scores for any of the 17 industries measured in the NCSI-UK.

NCSI-UK Quarterly Commentary
NCSI-UK results are accompanied by expert analysis on individual companies and industries as well as implications of changes in customer satisfaction at the national level for the UK economy.

Scores By Company
Search for current and historical scores for any of the companies measured in NCSI-UK or view all NCSI-UK-measured companies sortable alphabetically or from highest to lowest score for any year.