The National Customer Satisfaction Index-United Kingdom (NCSI-UK) harnesses the proven power of the American Customer Satisfaction Index (www.theacsi.org). The NCSI-UK enables companies to benchmark customer satisfaction results with industry peers and best-in-class companies. This powerful and market-leading approach helps marketing professionals link the drivers of satisfaction and loyalty to their company's market strength and financial performance.
The NCSI-UK reports scores on a 0-100 scale at the national level and produces indices for top companies across the UK. In addition to the company-level satisfaction scores, the NCSI-UK produces scores for the causes and consequences of customer satisfaction and their relationships. The measured companies and industries are broadly representative of a significant proportion (over 50%) of UK Household Expenditure as defined by the Office of National Statistics (ONS).