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National Customer Satisfaction Index - United Kingdom

As long as repeat business is important, and as long as customers have a chance to go somewhere else, employees musst deliver high levels of customer satisfaction for a company to be successful.

The is based on econometric modelling of data obtained from interviews with customers—the actual users of products and services that make up a substantial part of the UK Household Expenditure. Read more »

measures satisfaction with top companies in 19 industries. Each quarter a different set of industries is updated and published. Read more »

The provides tools that enable subscribers to conduct rigorous and predictive analysis using data. Subscribers learn what drives satisfaction as well as how satisfaction improvements drive future financial performance. Read more »

The Satisfied Customer
by ACSI founder Claes Fornell. [more]

Second Quarter 2014

NEW

Results for Restaurants and Cars

Report and Commentary »

Press Release
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Q2 Customer Satisfaction Scores
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